Shipping policy
Shipping Policy
High Tide Coffee & Tea Company
Last Updated: 05/01/2026
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.
During high-volume periods (sales, holidays, product launches), processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 2–3 business days
- International Shipping: 7–21 business days (varies by destination)
Please note that delivery times are estimates and not guaranteed.
Free Shipping
We offer free standard shipping on U.S. orders over $[XX] (before taxes and discounts).
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with tracking information once your order has shipped. Tracking numbers typically become active within 24–48 hours.
Shipping Carriers
We primarily use trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery.
International Shipping
We currently ship to select international locations.
Customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. These charges are determined by your country’s customs office and are not controlled by High Tide Coffee & Tea Company.
Order Issues & Delays
High Tide Coffee & Tea Company is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided at checkout.
If your order is significantly delayed, please contact us and we will assist in tracking the shipment.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at [your email]. We will do our best to correct it before the order ships.
Lost or Stolen Packages
High Tide Coffee & Tea Company is not responsible for lost or stolen packages once marked as delivered by the carrier.
If your package is marked as delivered but not received, please:
- Check with neighbors or household members
- Contact the shipping carrier directly
- Reach out to us for assistance
Damaged Items
If your order arrives damaged, please contact us within 3 days of delivery at with:
- Your order number
- Photos of the damaged item and packaging
We will work quickly to resolve the issue with a replacement or refund where applicable.
Returns & Exchanges
Please refer to our Return Policy for detailed information on returns and exchanges.